How can I request a copy of my transaction history?

Log in and go to Account > Transaction History to download a full report. For older records or a formal data export, email support@mpowin.club with your request and we send the file within 14 days.

Reference

Legal framework that protects your money and data

Your account security, payment verification and data handling matter to us. We've built mpowin around clear legal standards for withdrawal processing, account access rights, and how your information…

Account verification & withdrawal checksDANA, OVO, GoPay, QRIS payment protectionData retention & privacy compliance

Explore the Lobby Read FAQ

How we handle account rights and payment verification

mpowin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on mpowin, you agree to our terms of service which cover account ownership, withdrawal eligibility and dispute resolution. We verify all withdrawal requests before funds leave your wallet — this takes a few minutes and protects both you and us from

1
fraudulent transfers. Your deposits via DANA, OVO, GoPay and QRIS are recorded in real time; we keep transaction logs for a minimum of five years for audit and compliance purposes. Access to your account and the ability to request data deletion depends on local law and
2
your jurisdiction — contact our support team to understand your rights where you play from.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Legal and account support channels

Team online

Live Chat

Open the chat widget inside your account lobby. Our team responds in English and Indonesian during Manila and Medan business hours — typically 09:00–22:00 UTC daily.

Email Support

Send account, legal or withdrawal questions to [email protected]. We aim to reply within 24 hours with a full explanation of your account status or next steps.

Account Help Centre

Browse your account settings for payment history, verification status and linked payment methods. Find withdrawal timelines and dispute procedures under Settings > Legal & Withdrawals.

DATA & SECURITY

How we protect your information and account access

Account Verification

When you request a withdrawal, we verify your identity against your linked payment method — DANA, OVO, GoPay or QRIS. This prevents unauthorised transfers and keeps your balance safe.

Data Retention

We store your transaction history, deposit receipts and verification logs for five years. After you close your account, personal data is deleted within 90 days unless local law requires longer retention.

Cookie & Tracking

mpowin uses session cookies to keep you logged in and functional cookies to remember your settings. We do not sell your browsing data; analytics are used only to improve your lobby experience.

Dispute & Reversal

If a payment fails or a withdrawal is blocked, open a dispute ticket in your account. Our team investigates within 48 hours and communicates findings via your registered email.

Third-Party Access

Payment processors — DANA, OVO, GoPay and QRIS providers — see only the minimum data needed to clear your deposit or withdrawal. We do not share your balance or game history with third parties.

Rights & Requests

You have the right to request a copy of your data, ask for corrections, or delete non-essential information. Submit requests via [email protected] and we respond within 14 days.

Your rights, our policies — questions answered

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within 5–15 minutes once verified. If a transfer is delayed, check your payment app or contact [email protected] with your transaction reference number.

Go to the login page and tap 'Forgot Password'. Enter your registered email or phone number and we send a reset link. If that doesn't work, reach out to live chat or email support; our team will verify your identity and restore access.

Yes. Go to Settings > Account, select 'Close Account' and request a final withdrawal. Any remaining balance will be sent to your linked payment method. Once closed, where local law permits, you cannot reopen the same account.

No. Your account information stays on mpowin. Payment processors like DANA, OVO, GoPay and QRIS see only transaction data necessary to process deposits and withdrawals. We do not sell or share your details.

Contact support immediately via live chat or email. Change your password right away. We investigate all fraud claims within 48 hours and reverse unauthorised transactions if verified.

Log in and go to Account > Transaction History to download a full report. For older records or a formal data export, email [email protected] with your request and we send the file within 14 days.

Your first withdrawal requires identity verification linked to your payment method. After that, small withdrawals clear automatically. Large or unusual withdrawals may trigger a new check for security — this protects your account.

Legal framework that protects your money and data

Legal and account support channels

Live Chat

Email Support

Account Help Centre

How we protect your information and account access

Account Verification

Data Retention

Cookie & Tracking

Dispute & Reversal

Third-Party Access

Rights & Requests

Your rights, our policies — questions answered

01 How long does a withdrawal take after I request it?

02 What happens if I forget my password or can't access my account?

03 Can I close my account and get my balance back?

04 Is my data shared with other websites or apps?

05 What if I think there's fraud on my account?

06 How can I request a copy of my transaction history?

07 Do I need to verify my identity every time I withdraw?

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